Nicholas Clark

Wollongong, NSW 2530 · Open to conversations

Nicholas Clark.

Product Manager — building products people actually use, and the teams that ship them.

01

About

Product Manager who got here the long way — through frontline support, technical engineering, and product ownership across a decade in SaaS. That path isn't incidental; it means every roadmap decision is grounded in real customer experience, not assumptions. Known for building the processes that others didn't think to build, and for making sure the customer's voice reaches the people who ship the product.

02

Work

Transitioned into Product Management after progressing through Support, Technical Engineering, and Product Ownership — bringing a uniquely customer-grounded perspective to the role.

  • —Define and prioritise the product roadmap in collaboration with Engineering and Product teams.
  • —Leverage direct customer insight from years of frontline support to inform product decisions and ensure features solve real problems.
  • —Following a shift in company focus, now PM for Forecast — an application acquired by Accelo — ramping on a new product, codebase, and user base independently, demonstrating the adaptability equivalent to joining a new organisation as PM.
RoadmappingDiscoveryJIRAConfluence
03

Skills

Hover or tap a skill to see the detail.

04

Tools

$ JIRA
$ Confluence
$ ServiceNow
$ Kibana
$ SQL
$ REST APIs
$ XML
$ JSON
05

Education

RMIT University

Product Management Fundamentals

Remote.

2023

Gloucestershire College

CompTIA A+ Certified IT Technician

Gloucester, UK.

2008

Churchdown Sixth Form Centre

2 A-Levels (Media Studies; ICT)

Plus 11 GCSEs including English Language, English Literature, Maths, ICT and Resistant Materials.

2003
06

Projects

Things I've actually shipped as a PM — not side projects.

Timesheet Approvals Workflow

2025

Product Manager

Inherited and delivered a timesheet approvals workflow for Accelo. Ran a closed beta, resolved bugs, incorporated feedback, and managed all internal and external communications.

  • Ran a closed beta with selected customers, incorporating feedback before full release.
  • Managed all internal and external communications throughout the rollout.
  • Facilitated sessions with the full GTM team to ensure a smooth launch.
DeliveryBetaGTMComms

Sunset of Classic iOS App

2025

Product Manager

Managed the end-of-life process for Accelo's classic iOS application — a clean, considered sunset with full internal and external communications.

  • Owned all internal and external communications for the sunset.
  • Coordinated a clean end-of-life process minimising disruption to affected users.
SunsetCommsiOS

Atlassian JIRA Marketplace — Forge Migration

2025

Product Manager

Inherited and delivered an upgrade to Accelo's Atlassian JIRA Marketplace application, migrating it to support Atlassian's new Forge infrastructure.

  • Took ownership of an in-flight delivery and drove it to completion.
  • Coordinated migration to Forge infrastructure, ensuring compatibility with Atlassian's updated platform requirements.
AtlassianForgeMarketplaceMigration

Forecast — Company Experience & Contact Object

2025 — 2026

Product Manager

Developed a new company experience in Forecast and introduced a new contact object — supporting the migration of legacy deployments and laying foundations for future contact-centric features.

  • Designed and delivered a new company experience from the ground up.
  • Introduced a new contact object to support legacy customer migration.
  • Laid the architectural product foundations for future contact-centric features.
ForecastDiscoveryMigrationIn progress

Forecast — Opportunities Module & Quote PDF Builder

2025 — 2026

Product Manager

Leading the development of a brand new Opportunities module and user flow in Forecast, including a fully custom quote PDF builder and viewer. Involved from initial concept through to delivery.

  • Defined the full Opportunities module scope and user flow from scratch.
  • Overseeing delivery of a custom quote PDF builder and viewer.
  • Involved from initial discovery through to release.
ForecastOpportunitiesPDFIn progress

Forecast — Mobile App Rebuild

2025 — 2026

Product Manager

Leading the full rebuild of the Forecast mobile application — full product ownership from discovery and scoping through to delivery.

  • Driving the rebuild from discovery and scoping through to release.
  • Full product ownership across the entire lifecycle — not development, but end-to-end PM accountability.
ForecastMobileRebuildIn progress

Bug Court

Apr 2025 — Dec 2025

Lead / Facilitator

Designed and implemented Accelo's Bug Court process from scratch — a weekly cross-functional bug triage forum presented to Engineering leads and the CTO.

  • Chaired 30+ sessions reviewing 500+ bugs and tasks over 7 months.
  • Drove a 69% reduction in the open bug backlog, from 1,529 to 478 issues.
  • Presented weekly to 5 Engineering leads and the CTO — acting as the voice of the customer throughout.
TriagePrioritisationStakeholder mgmtProcess design

Custom Report Development

Jan 2025 — Dec 2025

Product Owner

Partnered with engineering to deliver client-specific reporting as a productised service — from scoping through delivery.

  • Ran client scoping calls and translated requirements into Statements of Work.
  • Owned QA against agreed specs before client handover.
  • Shipped multiple reports with sign-off from paying clients.
DiscoverySoWQAClient delivery